Details
Course Description
Course Objective
Who Should attend?
Course Outline
The objective of this course is to enable the participants to implement a quality system.
Course Objective
Upon completion of this course, participants will be able to:
- Be able to implement a quality system
- Relate the ISO 9001: 2000 model and JAA and FAA quality standards
Who Should attend?
- ANS providers
- Civil Aviation Authorities
- Airline managers and operational staff
- Airport managers
Course Outline
- The model for quality management and customer service
- A process approach: quality costs; and process efficiency
- ISO 9001: 2000 model and ISO 9000 series standards. JAA/ EASA and FAA quality management standards
- Quality and service policies. Customer service standards
- Quality and service audits
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