Course Overview :
ITIL V4 is a significant overhaul for the framework that deliver value to business, better customer experience, digital transformation.
ITIL 4 has adopt & support Lean, Agile and DevOps models into the framework to manage services in the new, more complex, world..
Key Concept of Service management part 1
Key Concept of Service management part 2
The Guiding Principles Part 1
The Guiding Principles Part 2
The Four Dimensions od service management
The ITIL Service Value System & Service Value Chain part 1
The ITIL Service Value System & Service Value Chain part 2
Overview on ITIL practices Part 1
Overview on ITIL practices Part 2
Overview on ITIL practices Part 3
|Fri, Sat||10:00 AM — 06:00 PM|
|No. of Days:||2|