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Details

 Course Overview :

ITIL V4 is a significant overhaul for the framework that deliver value to business, better customer experience, digital transformation.

ITIL 4 has adopt & support Lean, Agile and DevOps models into the framework to manage services in the new, more complex, world..

Course Agenda:

Day 1

Introduction 

Key Concept of Service management part 1

Key Concept of Service management part 2

The Guiding Principles Part 1

The Guiding Principles Part 2

The Four Dimensions od service management 

The ITIL Service Value System & Service Value Chain part 1 

Questions 

Day 2

The ITIL Service Value System & Service Value Chain part 2

Overview on ITIL practices Part 1 

Overview on ITIL practices Part 2

Overview on ITIL practices Part 3

Continual Improvement 

Exam Preparation

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Schedules

Jan 10, 2020 - Jan 11, 2020
ENDED
Fri, Sat 10:00 AM — 06:00 PM
No. of Days: 2
Total Hours: 16
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Herotec is a network professional training provider, founded 2007 to focus on IT professional training. Our exclusive specialization in the field of IT & network professional training with both sectors) technical & management) gives us the advantage to be the leader in identifying unique training opportunities for both corporate & individuals.
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