Details
Course Overview :
ITIL V4 is a significant overhaul for the framework that deliver value to business, better customer experience, digital transformation.
ITIL 4 has adopt & support Lean, Agile and DevOps models into the framework to manage services in the new, more complex, world..
Course Agenda:
Day 1
Introduction
Key Concept of Service management part 1
Key Concept of Service management part 2
The Guiding Principles Part 1
The Guiding Principles Part 2
The Four Dimensions od service management
The ITIL Service Value System & Service Value Chain part 1
Questions
Day 2
The ITIL Service Value System & Service Value Chain part 2
Overview on ITIL practices Part 1
Overview on ITIL practices Part 2
Overview on ITIL practices Part 3
Continual Improvement
Exam Preparation
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