Customer Service Workshop

What is Customer Service? 
Definitions 
Who Are Your Customers? 
Meeting Expectations 
Presenting Yourself Properly 
Standards 
What are Standards? 
Communication 
Telephone Techniques 
Managing the Talkative Caller 
Dealing With Difficult Callers 
Dealing With Challenges 
Increasing Your Assertiveness 
Dealing With Difficult People 
Dealing with Conflict 
Session Eighteen: Seven Steps to Customer Problem Solving
Role Play

Programs and Marketing Director at the Egyptian Council for training & Development.
Doctor of Business Administration (DBA) - the Scandinavian Business School "undergraduate 2018".
Master Business of Administration (MBA) – General Management - the Scandinavian Business School.
Temporary Advisor – United Nations, World Health Organization (WHO).

After his graduation from the Academic of specialized studies as a quality engineer he studied the German language at Goethe Institute in Cairo for more than 2 years and worked with several companies in commercial sector such as PHILO Group as managing director and SWAN international trading as commercial director and the Egyptian American organization DISC development as marketing manager, he enrolled in the School of Continuing Education at the American University in Cairo - AUC and earned the career certificate in marketing field. In year 2011 he involved in education sector by working as a freelancer marketing and education consultant with many international organization and domestic NGOs in Egypt and during this stage he became one of the Egyptian Council for Training & Development team as a full time marketing manager position, then he started to conduct the educational programs and preparing the full training kits.

Hani leaded and orchestred many partnerships and mega programs with many educational entities such as the American University in Cairo - AUC and the British University in Egypt – BUE and the IMA

Hani received an official invitation from the United Nations, World Health Organization (WHO) to become one of the temporary advisors to set rules and regulations against the marketing campaigns for unhealthy foods and beverages for children.

Then studied the master business of administration MBA in general management major at the Scandinavian Business School.

Hani is marketing and management trainer with many educational entities for the following programs;

Marketing Management.
Marketing Research.
Events and Conference Management.
Contemporary Management.
Project Management fundamentals.
Leadership.
Communication.

1100 LE instead of 1400 until 13th of February 2019

•    Attending the workshop.
•    Ongoing Coffee break.
•    Attendance certificate.
•    Printed Material & Notes
•    Pens