Managing Difficult Conversations Workshop

2 Days
22nd and 23rd of January 2019
From 10 am : 4 pm

Managers, team members, owners and employees need to conduct difficult conversations at some time or another. Although difficult conversations cannot be avoided, they can be successfully managed to achieve positive outcomes. 
Understanding and skill development are necessary qualities that help in keeping you in control of difficult conversations before, during and after it so that you can achieve the desired outcome. 
This highly valuable and engaging course empowers professionals to handle difficult conversations with ease to achieve professional success.

After completing this course, participants will have learned to:

•    Predict the results of a conversation
•    Establish the intent of a conversation
•    Identify the desired outcome
•    Manage their body language
•    Speak persuasively
•    Listen actively
•    Use probing techniques
•    Ask the right questions at the right time
•    Establish the purpose of a difficult conversation
•    Create a conversation template
•    Create a personalized action plan
•    Use communication skills to influence and control
•    Maintain safety in a conversation
•    Choose an appropriate place for a conversation
•    Understand and analyses the other person
•    Stay in control of the conversation throughout

Regestration link:
https://www.egyptiancouncil.com/index.php/workshops/soft-skills/managing-difficult-conversations

1100 LE instead of 1500 LE until 15th of January 2019.

• Attending the workshop.
• Coffee break & light lunch
• Attendance certificate.
• Printed Material & Notes
• Pens

Choosing to Have the Conversation

• Considering the Consequences
• Establishing Your Frame of Reference
• Establishing Positive Intent
• Identifying the Desired Outcome
• Toolkit for Successful Conversations

Managing Your Body Language

• Speaking Persuasively
• Active Listening
• Asking Questions
• Probing Techniques

Choosing the Time and Place

• Weighing urgency
• Privacy
• Consideration
• Transparency and presence of 3rd parties

Framework for Difficult Conversations

• What’s Your Purpose?
• Steps for a Difficult Conversation
• Creating a Conversation Template

Staying Safe

• Anticipating conflict
• Mutual respect
• Common ground
• Staying in control
• When to walk away
• When things don't work

Programs and Marketing Director at the Egyptian Council for training & Development.
Doctor of Business Administration (DBA) - the Scandinavian Business School "undergraduate 2018".
Master Business of Administration (MBA) – General Management - the Scandinavian Business School.
Temporary Advisor – United Nations, World Health Organization (WHO).

After his graduation from the Academic of specialized studies as a quality engineer he studied the German language at Goethe Institute in Cairo for more than 2 years and worked with several companies in commercial sector such as PHILO Group as managing director and SWAN international trading as commercial director and the Egyptian American organization DISC development as marketing manager, he enrolled in the School of Continuing Education at the American University in Cairo - AUC and earned the career certificate in marketing field. In year 2011 he involved in education sector by working as a freelancer marketing and education consultant with many international organization and domestic NGOs in Egypt and during this stage he became one of the Egyptian Council for Training & Development team as a full time marketing manager position, then he started to conduct the educational programs and preparing the full training kits.

Hani leaded and orchestred many partnerships and mega programs with many educational entities such as the American University in Cairo - AUC and the British University in Egypt – BUE and the IMA

Hani received an official invitation from the United Nations, World Health Organization (WHO) to become one of the temporary advisors to set rules and regulations against the marketing campaigns for unhealthy foods and beverages for children.

Then studied the master business of administration MBA in general management major at the Scandinavian Business School.

Hani is marketing and management trainer with many educational entities for the following programs;

Marketing Management.
Marketing Research.
Events and Conference Management.
Contemporary Management.
Project Management fundamentals.
Leadership.
Communication.

1100 LE instead of 1500 LE until 15th of January 2019.

Special Discount for:
- Students and fresh grads (Till 24 years old)
- Groups starting from 5 attendees.