This exciting and dynamic 3day course, fully updated for ITIL 2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, Case study based approach to learning the core
disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future
ITIL intermediate level training courses. The ITIL best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines
represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
Unit 1: Course Introduction
Unit 2: Service Management as a Practice
Unit 3: Service Lifecycle
Unit 4: Service Strategy
Unit 5: Service Design
Unit 6: Service Transition
Unit 7: SERVICE OPERATION
Unit 8: Continual Service Improvement
Unit 9: Technology and Architecture
Unit 10: Exam Preparation Mock Exam
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