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Description: This course gives an overview on ITIL® processes and best practices for IT Service Management. It prepares the attendee for the ITIL Foundation exam. The course will explain the certification process and levels, as well as practice sample exam questions, but doesn't include the exam itself. ITIL is a well known framework for IT Service Management, that's widely accepted and applied world wide. ITIL certified professionals are highly sought by many organizations, and ITIL certification is a requirement in increasing number of job openings.

Attendees will receive handouts of the training materials. Free catering and beveragesare available all day long, and free lunch meal is offered. A certificate of attendance will be issued to attendees at the end of the training.

The course covers the following topics:

  • Overview to service management & ITIL
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
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The OneWayForward Inc. is a sole proprietary management consultation firm based in Egypt, providing business services to the local market, as well as the regional and global markets. It has been incorporated since July 2011.


Our Vision: To be a world class consultation services firm, well positioned in a global landscape.


Our Mission: To provide effective useful services with tangible results and real values realized by our customers.

OneWayForward Inc.
Giza, Sheikh Zayed, Egypt
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