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ITIL ®V3 Foundation Course


Course Description:


This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL v3 intermediate level training courses.


The ITIL Version 3 best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.


Learning Objectives:

At the end of this course, you will be able to:

  • Identify the key principles and concepts of IT Service Management.
  • Identify the benefits of implementing ITIL in an organization.
  • Identify the Service Management processes and how they map to the Service Lifecycle.
  • Identify the basic concepts and definitions related to the Service Lifecycle.
  • Identify the activities and roles involved with the Service Lifecycle.
  • Identify the relationship of each component of the Service Lifecycle and how they map to other components.
  • Identify the factors that affect the effectiveness of the Service Lifecycle.
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About Medrar
Medrar is a leading training and IT services company, which is focused on
Training and Learning Solutions.
Our Architects, Consultants and Professionals are qualified and certified to
design and deliver full fledged state of the art Training Programs and Learning
Solutions, ranging from IT training to management and soft skills programs.
We operate in most of the countries in the Middle East and Africa, and bring in a wide and long set of expertise that allows us to help our customers improve
their learning experience.
No matter how big or small your business, we strive to deliver exceptional
services and achieve excellent results throughout different sectors.

Our Vision
To be Middle East and Africa’s number one choice for training, learning
solution, outsourcing, and IT services and convert every potential client or
candidate of our academy into a loyal fan of our brand.

Our Core Values

We pride ourselves on:
• Putting our customers first
• Respecting others
• Striving to be the best in the area.
• Acting with integrity
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